All orders will be shipped from our re-seller network, please see their terms and conditions for delivery and returns
Delivery to stockist information
All small orders will be dispatched on a 24 HOUR OR 48 HOUR delivery on Royal Mail or Parcel force for bulk orders , European deliveries are 7-10 working days.
All orders after 12 noon will be processed the following day
Please note: Out of stock items, or selected products, will be sent within 3-4 working days. You will be contacted if this occurs.
Please allow 1 working day for dispatch at peak times
All deliveries are dispatched on time and made by Royal mail / courier – Naked Bikes cannot be held responsible for late deliveries as these are circumstances beyond our control.
Next day delivery is not guaranteed , Naked Bikes will not take any responsibility for any loss of earnings or work due to the courier not delivering items next day
All European deliveries will be tracked
Delivery & Goods Acceptance
We offer free door to door delivery throughout mainland England, Wales and Scotland. Delivery to Ireland – European orders and N Ireland and the Scottish Highlands may incur extra costs as both these locations DO NOT fall within our free door to door locations you will be contacted if this is the case on your order . All goods must be checked before they are signed for with someone present at the given address between the hours of 8 am and 6 pm in order to accept the goods.
If this is not possible, instructions should be given for a safe place for the goods to be left (NB: This will be done at the customers own risk). If the courier needs to re-visit, an additional delivery charge will incur per delivery attempt.
Most orders leave our warehouse the same day or within 24 hrs next working day , some items may take 7-10 days (Bikes) to be delivered along with any out of stock items you will be contacted by Naked Bikes sales team with a delivery date for these items if this happens.
Please check all sizes & descriptions prior to ordering . If you refuse items for reasons being “wrong size” etc. it will be at your cost to return the item / items safely to Naked Bikes unless we have made the error due to dispatching the wrong item. Only once returned in resalable condition and within 5 days a refund will be made – 25% re-stocking charge applies unless the error was made by us.
Deliveries are Monday to Saturday 8 am to 6 pm for smaller items on Royal mail , larger items (bikes) Saturday delivery can be arranged but is at extra cost please contact us if you require this service.
Signing “Unchecked”, “Not Checked” or similar is not acceptable and therefore if the items / items are damaged or defected you will not be able to return the goods, so please make sure you check all items when signing.
IMPORTANT – Read these instructions carefully
Inspect goods thoroughly.
Check quantity of items are correct.
When satisfied, sign delivery note.
In the unlikely event that you are not satisfied with the condition of the goods, refuse delivery and write on the courier note “GOODS DAMAGED – REJECTED”
Contact us immediately at firstname.lastname@example.org and we will dispatch a replacement.